Privacy Policy

Privacy Policy of FLX Telecom Ltd

At FLX Telecom Ltd (“we”, “us”, “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to mobile, broadband, and digital communication services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, identification documents.

• Account Information: SIM card details, service usage, billing records, and payment information.

• Technical Data: Device information, IP address, cookies, and log files.

• Usage Data: Call logs, SMS history, data usage, browsing data (if applicable and permitted).

• Location Data: Approximate or precise location data, where applicable.

2. How We Use Your Information

We use your data to:

• Provide and maintain our telecom services.

• Manage your account and process payments.

• Improve service performance and customer support.

• Comply with legal and regulatory obligations.

• Inform you of service updates or promotional offers (you can opt out).

3. Sharing of Information

We do not sell your personal data. We may share it with:

• Service Providers: For billing, maintenance, and technical support.

• Government or Regulatory Bodies: As required by law.

• Affiliates and Partners: Under strict data protection agreements, only for service delivery or improvements.

4. Data Retention

We retain your data only as long as necessary for the purposes stated above or as required by law (e.g., for regulatory compliance or legal disputes).

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict data processing.

• Port your data to another provider.

• File a complaint with a data protection authority.

6. Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website and apps may use cookies to enhance your user experience. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

FLX Telecom Ltd
Willowview, Redgorton, PH1 3EL

Email: info@flxtelecom.com
Phone: +44 1738 500 400